Savings FAQs

If you have changed your name, please let us know so we can update our records.

We will need to see documentation to confirm your new name, we accept the following documents:

• Change of Name Deed
• Marriage Certificate 
• Civil Partnership Certificate
• Gender Recognition Certificate or a letter from a doctor or medical professional confirming the change of gender is likely to be permanent
• New Birth or Adoption Certificate

The document you send must be an original. Certified copies are accepted by post and can be certified by a Solicitor, Accountant, Bank/building society official, Independent Financial Advisor, Post Office official, Minister of a recognised religion, Doctor, Dentist or Police Officer.

The person certifying the documents should be in current employment, based in the UK and must not be related to any person named on the account. Certified copies must include their full name, profession, business address and telephone number. The words ‘certified true copy’ must be written or stamped on the documents, which must then be signed and dated (within the last three months) by the certifying party.

Click below to complete the change of name form and deliver this in person or by post to one our branches or agencies together with your account passbook.

If you have moved address or changed your phone number or email address, please let us know.

If you have moved address, we will verify your new address using an electronic verification system. We do this to protect you against the risk of identity fraud and to comply with money laundering regulations. If the search is unsuccessful or you are under 18, we will ask you to provide a document confirming your new address such as a bank statement (this could be in the name of a parent or guardian living at the same address if not available in the young saver’s name).

Each account holder must notify us of any changes to their contact details individually.

Please note: We are unable to change your address online if you’re not already registered for H&R Online. If you are looking to change your address, please call us on 01455 894 060 or visit one of our branches or agencies.

The Society takes your privacy seriously and will only use your information to administer your account and to provide the products and services that you have requested from us. However, from time to time we would like to contact you with details of other relevant products or services that we provide.

We ask you to indicate your marketing preferences when you open an account with us. You can change those preferences at any time or ask us to cease contacting you for marketing purposes. You can call us on 01455 894 060 and speak to a member of our team, send a secure message in H&R Online or call in at one of our branches or agencies.

Our lines are open Monday – Friday between 9am – 5pm and Saturday between 9am – 12pm. We are closed Sundays and bank holidays.

If you need short-term help to access money in one of your accounts, you can nominate a person you trust to act as your authorised representative to make withdrawals on your behalf. This could be for a one-off withdrawal or a mandate which permits them regular access for up to two years.

If you require a third party to operate your account for a longer period of time you may wish to consider an official Power of attourney. Registering a Power of Attorney on your account does not prevent you from operating the account yourself. For more information please contact us or call into one of our branches or agencies. 

Funds can be paid into an Hinckley and Rugby Building Society account via electronic transfer, cash or cheque.

Electronic Transfer you may wish to set up a standing order or send a one-off faster payment from another bank or building society.

Details of our bank account can be found in the next question.

Cheques or cash can be paid in to any of our branches or agencies. Cheques can be posted to us.

To pay money into your account online or set up a regular Standing Order, please use these details:

Account type: Personal account
Payee’s full name: Your full name
Sort code: 40-05-30
Account number: 74575938
Reference or roll number: Your 11-digit Hinckley & Rugby savings account number, which can be found in your passbook. Without this, we will not be able to allocate the money to your account, and it will be returned to sender.

The maximum total personal investment allowed with the Society is £500,000 and individual accounts may have specific terms limiting their maximum balance or subscriptions per year.

Deposits made into an account are subject to a daily limit of 10 cheque deposits, £3,000 in notes and £20 of correctly bagged coins (no more than five bags).

When you pay a cheque into your savings account our normal working practice will be to allow withdrawals from the start of the sixth business day following the day of deposit. If a cheque does not clear for payment and is returned by our bank unpaid, we will call or write to you to confirm why this occurred. The charge for a returned cheque is £10.

If the specific terms and conditions for your account permit it, funds can be withdrawn via cheque, cash, internal transfer or CHAPs (same-day telegraphic transfer). Please note notice may be required for certain accounts before funds can be released.

Withdrawals can only be made from Fixed Rate Bonds at the end of the fixed rate term.

You can close your savings account at any of our branches or agency offices or via post.

Notice may be required for certain accounts before funds can be released and the account can be closed.

A Fixed Rate Bond can only be closed at the end of the fixed rate term.

Your account passbook must be presented with your closure request.

Details of how to open an account with us can be found on the link below.

Please click the link below to see our range of current savings accounts.

For all our Notice savings accounts, you are required to give notice for any withdrawals or to close the account.

Notice can be given online, in writing, by phone or at a branch or agency.

The amount of notice required to make a withdrawal will depend on the type of account you hold. 

Instant withdrawals outside of the notice period are not permitted (excluding ISA accounts where an instant withdrawal would incur a penalty).

You can find the current balance on your account in a variety of ways –

Your Passbook

If your account has a passbook which you keep regularly updated, this will detail your current balance. If you have not had your passbook updated recently, you can either post it to us or bring it into one of our branches or agencies to get it updated.

On H&R Online

If you are registered for our online services H&R Online, you can check your current balance by logging in online. Due to the nature of our online service, it may take up to two working days for transactions to be reflected on our system.

If you are not already registered for our online services, you can do so by clicking below and you will need to follow our registration process. Following your request to register, you will receive a letter through the post confirming your unique User ID and activation key to enable you to log in and view your account balance.

Click below for more information on how to manage your account.

Click below to notify us of a missing passbook.

Click below to find out more about bond maturities.

Click below to find out more about our ISAs.

Losing a loved one is an incredibly challenging time, not only are you having to cope with the grief, but also dealing with several practical matters that need attending to. Click below to find out how our team can make this process as easy as we can for you.

Lost savings accounts are sometimes referred to as ‘dormant’ as they’ve been inactive for some time.

Please click below to see how we can help.

H&R Online has been designed to be easy to use and has a range of features that we hope you will find really useful, including a secure private messaging service.

The Society is committed to becoming a more sustainable and environmentally friendly organisation. We believe in digitalisation and its positive effects on reducing the amount of paper printed, and ultimately how much paper goes to waste.

Society communications and notices, including AGM information and voting packs may be sent to you electronically if you have provided us with your email address or phone number for SMS.

You can choose to opt in or out of receiving electronic communications at any time.

Update your contact preferences using H&R Online, visit one of our branches or agencies, or call us on 01455 894 060.

Interest is calculated on a daily basis up to and including the day before any withdrawal.

For cheque receipts, interest is paid from the day after the cheque is deposited with us.

For cash and automated credits, interest is paid from the day of receipt. The day of deposit is the day it is paid in at a branch or agency or when it is received by us in the post.

Refer to our interest rate history page by clicking below which will confirm the dates any interest rate changes have taken effect on your account during the last year.

The Personal Savings Allowance means most people no longer pay tax on their savings income.

• If you are a basic rate taxpayer, you can earn £1,000 of interest without paying tax.
  
• If you are a higher rate taxpayer, you can earn up to £500 of interest without paying tax.
  
• If you are an additional rate taxpayer (45%) you don’t get an allowance.

If you have savings income over your Personal Savings Allowance, you are responsible for making sure you are paying the correct tax directly to HM Revenue & Customs.

For further information please visit gov.uk.

Interest from ISAs does not count towards your Personal Savings Allowance because it’s already tax free.

Interest is a percentage of how much you will earn based on the amount you choose to save. Some interest rates can be variable and are subject to change, others may be fixed for a specified length of time.

Changes to the Bank of England base rate may prompt us to review our savings rates, but this is not a requirement. Some accounts are specifically linked to the base rate and will be altered within one month to reflect any changes, please refer to your specific account terms and conditions for further information.

Interest is paid to Hinckley and Rugby ISA accounts on 5th April each year. For all other accounts interest is paid on 30th November. If you receive your interest monthly, it will be paid at the end of each month.

Interest rates are displayed in our branches, on our website and, are available at any time on request by calling 0800 434 6343. If there is a reduction in the interest rate paid on your account you will be notified at least 14 days prior to the change taking place, unless your account tracks the Bank of England base rate.

A Statement of Interest details how much interest you have earned on your savings in the previous tax year. This information can be provided to HMRC as evidence of interest paid for tax purposes.

Statements of Interest can only be provided at the end of the tax year being requested.

If you require a Statement of Interest to be posted to your registered address, please request via H&R Online or contact us.